Frequently asked questions

If you have a VAT number and entered it during checkout, the invoice will be emailed to you within 3 business days.

If you did not provide your VAT number when placing the order, you can email hello@sodealsolutions.com with your order number as the subject and the correct billing details, namely the address, VAT number, and email address. The invoice will be sent to you by email.

Send an email to hello@sodealsolutions.com stating your order number, exactly what is missing, and the corresponding delivery address. This order number, exactly what is missing, and the corresponding delivery address. These will be sent as soon as possible.

We aim to dispatch orders placed before 9 p.m. on the same day.

As a result, our delivery time is 1 to 2 business days. Unfortunately, we are also dependent on the delivery times of the various courier services.

If your delivery does not arrive within this time, please feel free to contact us by email at hello@sodealsolutions.com, and we will look into it for you.

If you send us the correct delivery address by email before 7 p.m. that same day at hello@sodealsolutions.com, it can still be changed to ensure correct delivery.

For this, please refer to our returns policy further down the page. A return must be requested within 5 days of receiving the package.

Yes, that is certainly possible. The rails have a protective coating, making them suitable for outdoor use and resistant to various weather conditions.

For the included screws and wall plugs, use a drill bit with a diameter of 8 mm.

Yes, that is certainly possible. However, we recommend first creating a sturdy base, for example by attaching a wooden board (MDF, plywood, OSB, …). This increases the load-bearing surface and ensures safe and stable installation.

If in doubt, we always recommend seeking advice from a professional in your area.

We are currently working on developing a system that can be mounted on the ceiling. More information will follow soon.

Yes, that is possible, provided that the total weight of the bike does not exceed 20 kg per hook. For some e-bikes, you can remove the battery to reduce the weight and stay within this limit.

Yes, that is precisely the strength of the system. It is fully modular, meaning all hooks and rails are mutually compatible. You can easily expand the system with additional hooks, rails, or accessories.

Yes, that is possible. SODEAL works with various partners. If you are interested, you can contact us at hello@sodealsolutions.com.